Terms and Conditions
BLACKLION warranties that delivered goods will meet manufacturers warranty standards. If your furniture arrives damaged, it will be the responsibility of BLACKLION and/or the Delivering Agent and/or the manufacturer to repair or replace the damaged pieces. BLACKLION reserves the right to repair any damages. If a repair isn't possible then a replacement piece will be ordered. Should a piece arrive with damage, the customer is responsible for indicating the nature of the damage on the delivery paperwork and notifying BLACKLION within 48 hours. Please call us at 866 466 5466 or email firstname.lastname@example.org. BLACKLION will handle any issues with the factory, delivering agent, or manufacturer. Please inspect your delivery promptly and carefully. Replacement orders typically will ship in the same length of time as the original order. All damage or other problems must be noted in writing on the bill of lading before signing. It is the customer's responsibility to thoroughly inspect all furniture at the time of delivery and make appropriate notations on the delivery paperwork. It is also the customer's responsibility to notify BLACKLION within 48 hours of the delivery of any damage. Refunds/returns relating to damage will only be issued/accepted as a result of our inability to repair/order/reorder an item. Issues arising after 48 hours are considered warranty issues.
Product warranties are provided by the manufacturer and are generally limited to defects in materials and craftsmanship. The manufacturer's warranty begins when the merchandise is delivered. BLACKLION provides no warranties either expressed or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. All such warranties are expressly and specifically disclaimed. BLACKLION shall not be responsible for any indirect, special or consequential damages. Customers that reside in "remote" or other areas not accessible by an authorized restoration center will be responsible for any trip and travel charges incurred in the warranty claim process
Please note that BLACKLION cannot guarantee that any particular finish on any product will match exactly to the same finish which may have been seen locally. Wrought Iron Products: Finishes may vary due to differences in dye lots, climate, and the uniqueness of the artisans hand applied application. Leather Products: Natural marking such as scars, brands, wrinkles, grain variations, etc., will be considered normal characteristics and not construed as defects. Since no two cows are identical, no two cow hides will be exactly the same. Natural markings and color variations can and will occur. As all dye lots are different, an exact color match cannot be guaranteed to any sample you may have seen. Sample swatches are to be used as a starting reference point only. Because of the natural characteristics of leather as well as variation in the tanning process, the final leather goods may vary in color, texture, natural markings and sheen (level of gloss). This variation does not constitute a reason for return. Wooden Products: Due to the natural characteristics of wood, there may be variations in color, grain, sheen, and sizes. Sizes: Any and all sizes are those listed by the manufacturer. Actual sizes may vary slightly within industry standards and are understood and accepted.
All "White Glove" deliveries are configured for normal conditions. Additional charges may apply for unusual delivery conditions not disclosed at the time of order. Unusual conditions may include, but are not limited to, excessive toll roads, ferries, areas where the delivery vehicle cannot access due to road conditions or weather conditions, narrow driveways, very steep driveways or access roads, very narrow stairways, circular or spiral stairways, stairways with narrow transitions, more than two flights of stairs, narrow doorways or openings. You will be contacted 1 to 10 days prior to delivery to arrange a delivery window. BLACKLION does not guarantee exact time or day of week deliveries. Normal deliveries are scheduled between 9-9, 7 days per week for white glove deliveries and from 9-5 Mon-Fri for basic curbside deliveries. Special arrangements made to accommodate a specific day or time will incur an additional charge.
All in-home and set-ups are configured for two person hand carried scenarios. No provisions are allowed for machinery, ropes or hoists to be used; nor removal of any doors or windows to allow access. It is the customer's responsibility to have any rooms ready to accept the furniture. The customer is responsible for understanding the furniture dimensions and measuring his/her home to insure that the furniture ordered will fit in the designated areas. Delivery personnel will not hang items. Delivery personnel will not assemble cribs due to liability. If additional assistance is required, customer must assume responsibility of all additional charges incurred. Any furniture refused by a customer because it will not fit in a designated room will be subject to a 30% restocking fee plus actual freight charges incurred by BLACKLION
If your order specifies "curbside" delivery, then the shipping company will be responsible for delivering your furniture only to the curb, front door, garage or other protected area at their discretion. Please be prepared to move the furniture promptly into your home. Neither white glove nor curbside delivery companies will discard packing materials. All delivery times are estimates based on the manufacturer's and delivering agent's current lead times. BLACKLION will do everything possible to insure that the delivery meets the expected time frame, but cannot be held responsible for delays caused by the manufacturer, supplier or delivery agent.
You hereby represent and warrant to us that this Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid and binding obligation, enforceable against you in accordance with its terms; and that the execution, delivery and performance by you of this Agreement are within your legal capacity and power, have been duly authorized by all requisite action on your part, require the approval or consent of no other persons, and neither violate nor constitute a default under the (i) provision of any law, rule, regulation, order, Judgement or decree to which you are subject or which is binding upon you, or (ii) the terms of any other agreement, document or instrument applicable to you or binding upon you.
This Agreement will be governed by the laws of the United States and the State of North Carolina, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the federal or state courts located in Charlotte (Mecklenburg County), North Carolina, and you irrevocably consent to the jurisdiction of such Courts. This Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement. Reasonable attorney fees and collection costs will be assessed to and paid by the customer where a) there is any past due unpaid balance or where a claim or action is brought in any other jurisdiction. Customer and BLACKLION agree that a signed faxed copy will be deemed as an original. Customer and BLACKLION agree that no oral agreements or modifications will be accepted or effective. This document contains everything agreed upon. Any deviation from these terms must be written and signed by both parties.
BLACKLION will collect the applicable sales tax for any shipment to an address within North Carolina or Tennessee. Sales tax will not be collected for shipments to other states. It is the customer's responsibility to understand and remit sales tax in accordance with the laws of their home state.
Once your order is placed with BLACKLION, we will submit it to the manufacturer on your behalf. At this point, BLACKLION is financially obligated to purchase the furniture from the manufacturer. For this reason, we don't accept order cancellations. Any exception to the cancellation policy will be solely at BLACKLION's discretion. If BLACKLION deems it appropriate to cancel an order, it will be subject to a 30% cancellation / restocking fee as well as actual shipping charges.
Please call us toll free with any questions at 866 466 5466